Fluent in every language
VERT detects the guest's language from their speech and simply answers in it. No settings, no menus.
VERTASSIT — the in-room voice concierge for luxury hotels
DEMOMEET VERT
The voice of the house.
A concierge in every room.
Fluent in every language, awake at every hour.
VERT is an in‑room voice concierge for luxury hotels. Guests ask once, in their own words. The room responds, and the right person is told. No app. No phone. No hold music.
WE INTEGRATE WITH
ROOM INTELLIGENCE
It knows the room by heart.
Seven microphones map the space around the guest and pick out a voice from up to ten metres away, over the television, the shower, the hum of the air conditioning. Whisper from the bed. VERT only listens when called by its name.
VOICE-FIRST SERVICE
Just say the word.
Guests don't learn an interface, they just talk. Towels at midnight, a warmer room, a car to the opera. This is how a stay with VERT sounds.
Hey VERT, could we get two extra towels?
Of course, housekeeping is on its way to your room.
→ HOUSEKEEPING · Room 412 · just now
VERT also hears how something is said. Urgent requests are recognised from the guest's tone and moved to the front of the queue.
- 7 microphones hear the guest from up to 10 m, anywhere in the room
- <2s from the end of a question to the start of an answer
- 24/7 on duty, nights, holidays and every hour your desk is busiest
- 1 USB‑C cable to install. No wiring, no construction, no downtime
IMPACT
Service you can measure.
VERT doesn't just raise the standard of service. It pays its way, in revenue, in hours, in what guests have come to expect.
- 5 times increase in upselling
- 1,825 hours gained in operational efficiency, per staff per year
- 75% of guests expect voice technology in the room
CAPABILITIES
One device. The whole house behind it.
Runs the room
Lights, curtains, temperature, changed with a sentence. VERT connects to the room's smart devices.
Service, routed
Requests reach the right department the moment they're spoken, with the room and the reservation attached.
Trained on your house
Before a single guest arrives, VERT learns how your property speaks: the hours, the menu, the neighbourhood, and what it would never say.
Works with what you already run
VERT plugs into your property management system — requests and updates stay in sync in real time, both ways.
Plug and play
One standard USB‑C cable and your Wi‑Fi. New features and languages arrive over the air.
PRIVACY
Private by design.
Not by promise.
The data belongs to the hotel, always. Vertassit acts only as a processor, and guest requests are never used to train models, build profiles, or compare one hotel with another.
Mute is physical.
The mute switch cuts power to every microphone at the hardware level. Not software. Not a setting. Off means off.
Erased at checkout.
Conversations are never stored on the device, and guest voice data is deleted automatically the moment they check out.
Encrypted end to end.
Every word travels over TLS 1.3, and every device carries its own tamper-resistant cryptographic identity.
AMBIENT GUEST INTELLIGENCE
VERT is an in-room voice concierge made for luxury hotels. It answers in the guest's own language, adjusts the room, and is on duty at any hour, so your team keeps its attention for the moments that need a person.
Marriott International and Supplier.IO approved technology.
QUESTIONS
AI in hospitality, answered.
What is VERT and how does it work?
VERT is an in-room voice concierge for luxury hotels. A guest speaks naturally; VERT adjusts the room or sends the request to the right department, with the room and the reservation attached. It is trained on each property's own standards and tone before it goes live.
How is AI used in hotels?
Most of it sits behind the desk: forecasting, pricing, rostering. VERT works in the room instead. A guest asks for something in their own words, and VERT adjusts the lights or the temperature, answers the question, or passes the request to housekeeping, F&B, maintenance or the concierge. The team keeps its attention for the moments that need a person.
How does VERT integrate with existing hotel systems?
VERT connects to your property management system and to in-room systems through secure interfaces. It integrates today with Oracle OPERA, Mews, Cloudbeds and Apaleo, and we build further integrations on request. In most properties, no rewiring is needed.
Does VERT replace hotel staff?
No. VERT takes the requests that interrupt your teams — towels at midnight, a warmer room, opening hours — and puts real work in front of the right person straight away. Hotels gain around 1,825 hours per staff member per year in operational efficiency, and that time goes back into the service only a person can give.
How does VERT handle guest privacy and data?
The data belongs to the hotel; Vertassit acts only as a processor. Audio without the wake word is discarded within 30 seconds, and conversations are deleted at checkout. Guest data is never used for model training, profiling or comparison between hotels. Everything is encrypted in transit and at rest.
Can VERT be made to fit our property?
Every VERT is bespoke. It learns your property's voice, its services and its standards, and it is designed to sit naturally in your rooms.
How is VERT priced?
By usage. There are no fixed fees and no charge for idle capacity.
PUT VERT IN A ROOM
A pilot puts VERT into your rooms, trained on your property and connected to your systems. Leave your details and we will come back with what that would involve.
contact@vertassit.com
